Effective Date: April 12, 2026

This Privacy Policy describes how Trinacle ("we," "us," or "our") collects, uses, protects, and discloses your information when you visit our website, engage our marketing agency services, or use our hosted software applications, including our omnichannel communication platforms (e.g., Trinacle Chat) and automation tools (collectively, the "Services").

This policy complies with standard data protection regulations and specifically addresses the requirements set forth by third-party application programming interfaces (APIs) utilized by our Services, including Meta (Facebook/Instagram) and Shopify.

1. Information We Collect

We collect information in two primary capacities: as a Data Controller (information you provide directly to us as our client) and as a Data Processor (information processed through our software applications on behalf of your customers).

A. Information You Provide to Us (Data Controller)

• Account Data: Name, email address, company name, billing address, and payment information when you register for our Services.
• Authentication Data: OAuth tokens, API keys, and integration credentials required to connect your third-party accounts (e.g., Shopify, Meta, Slack) to our platforms.
• Communication Data: Records of your correspondence with our support or sales teams.

B. Information Processed on Your Behalf (Data Processor)

When you use our hosted applications (such as Trinacle Chat) to interact with your end-users, we process data on your behalf. This may include:

• End-User Chat Transcripts: Messages, files, and media sent between your agents and your customers via website widgets, Facebook Messenger, Instagram Direct Messages, or other connected channels.
• E-Commerce Data: Customer purchase history, order status, cart contents, and lifetime value fetched dynamically from platforms like Shopify to provide context to your support agents.
• Device and Usage Data: IP addresses, browser types, and general location data of end-users interacting with the chat widgets on your digital properties.

2. How We Use the Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our marketing services and software applications.
• To facilitate third-party integrations (e.g., synchronizing Shopify order data with Trinacle Chat to enhance customer support workflows).
• To process transactions and send related information, including confirmations and invoices.
• To respond to customer service requests and provide technical support.
• To monitor application performance, detect security incidents, and protect against fraudulent or illegal activity.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• Service Providers: We may share data with trusted third-party vendors who provide cloud hosting, database management, and payment processing, strictly under confidentiality agreements.
• Legal Compliance: We may disclose information if required to do so by law, subpoena, or in response to lawful requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, user data may be transferred to the acquiring entity.

4. Data Retention and Deletion

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. As a user of our software applications, you have full control over your connected channels and data.

Data Deletion Request Instructions

If you wish to remove an integration (such as an Instagram inbox or Shopify store) or delete your Trinacle account entirely:

• App Disconnection: You may disconnect Meta, Shopify, or other apps directly from the "Settings > Integrations" or "Inboxes" tab within your dashboard. Disconnecting an inbox immediately stops all webhook data flows from that platform.
• Account & Data Deletion: You may request full deletion of your account, including all historical chat logs, customer data, and API tokens, by contacting our support team at legal@trinacle.com. We will process all deletion requests within 30 days.

5. Security of Your Information

We implement industry-standard security measures to protect your data, including encrypted data transmission (HTTPS/TLS) and restricted access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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Terms of Use

Effective Date: April 12, 2026

These Terms of Use ("Terms") govern your access to and use of the services, websites, and applications provided by Trinacle ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Description of Services

Trinacle provides digital marketing services, website development, and access to proprietary or hosted software applications, including but not limited to omnichannel chat platforms (Trinacle Chat) and workflow automation tools. We reserve the right to modify, suspend, or discontinue any part of the Services at any time with or without notice.

2. Account Registration and Responsibilities

To use our software applications, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security and confidentiality of your login credentials.
• Accept full responsibility for all activities that occur under your account.
• Immediately notify us of any unauthorized use of your account or any other breach of security.

3. Acceptable Use Policy

You agree not to use the Services in any way that is unlawful, harmful, or violates the rights of others. Specifically, when using Trinacle Chat or our marketing tools, you agree NOT to:

• Transmit any material that is deceptive, fraudulent, defamatory, obscene, or highly offensive.
• Use the Services to send unsolicited commercial messages (SPAM) or violate the CAN-SPAM Act or similar legislation.
• Upload or distribute viruses, malware, or any other malicious computer code.
• Attempt to gain unauthorized access to our servers, databases, or third-party integrations connected to our platform.
• Use the platforms to collect or store highly sensitive personal information (e.g., full credit card numbers, Social Security numbers, or protected health information) outside of designated secure payment gateways.

4. Third-Party Integrations

Our applications allow you to connect with third-party platforms (e.g., Meta, Shopify). Your use of these third-party integrations is governed solely by the terms of service and privacy policies of those respective platforms. Trinacle is not responsible for the performance, availability, or data practices of these third-party services. If a third-party platform changes its API rules or restricts our access, we may suspend that specific integration without liability to you.

5. Intellectual Property

All content, branding, logos, software code, and designs provided by Trinacle (excluding your specific client data and third-party trademarks) are the exclusive property of Trinacle and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services strictly for your internal business operations.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Trinacle and its affiliates, directors, or employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising out of or in connection with your access to or use of the Services.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of Puerto Rico and applicable federal laws of the United States, without regard to its conflict of law provisions.

8. Contact Us

If you have any questions about this Privacy Policy or these Terms of Use, please contact us at:

Email: support@trinacle.com
Website: www.trinacle.com